Terms & Conditions

Effective date: 20 August 2026. These Terms apply to orders placed on or after this date.

1. Who we are and agreement to these Terms

This store is operated by HALAL SNOVA (SNOVA by Ginza Salon), Meiwa 2-19-33, Yotsukaido-shi, Chiba 284-0043, Japan ("SNOVA", "we", "us"). Contact: halal@snova.ne.jp.

By placing an order on this store you agree to these Terms and Conditions and to our Privacy Policy. If you do not agree, please do not order. The version of these Terms in force at the time of your order applies to that order.

Nothing in these Terms limits or excludes any right you have under the mandatory consumer law of your country of residence that cannot be waived by agreement. Where any part of these Terms conflicts with such a right, your statutory right prevails.

2. Our product, safe use, and important health information

Our serum is a cosmetic. It is intended to improve the appearance of skin. It is not a medicine and is not intended to diagnose, treat, cure, or prevent any disease or medical condition. Statements on this store have not been evaluated by the United States Food and Drug Administration or any other regulator. Cosmetic results differ from person to person and are not guaranteed.

Content on this store, including ingredient descriptions and skincare articles, is general information only. It is not medical advice and does not replace consultation with a qualified professional.

Please read before first use:

• Allergen notice: this product contains ingredients derived from salmon (Marine Placenta). Do not use this product if you have a fish or seafood allergy.
• Patch test. Before first use, apply a small amount to your inner forearm and wait 24 hours. Do not use the product if redness, itching, or irritation appears.
• Discontinue on reaction. If irritation, redness, swelling, or an allergic reaction occurs during use, stop immediately and consult a healthcare professional.
• For external use only. Avoid contact with eyes. Keep out of reach of children. Do not apply to broken, damaged, or sunburned skin.
• If you are pregnant, breastfeeding, have a diagnosed skin condition, or are under a doctor's care, consult your physician before use.
• It is your responsibility to review the full ingredient list, shown on the product page and packaging, against your own allergies and tolerances before use.

To report a suspected adverse reaction, contact halal@snova.ne.jp. Include the product batch number where possible.

3. Product information and certification

Product photography, colours, and packaging shown on the store are indicative. Minor batch-to-batch variation in colour, scent, and texture is normal for a formulation based on natural ingredients. The ingredient list printed on the current product carton governs. We may update the formula, packaging, or bottle size, and will update the product page when we do.

Quantified statements on the product page that reference ingredient studies relate to the ingredients tested in those studies, under the conditions footnoted at the point of the claim, and are not a promise of the result you will personally experience.

Our products carry halal certification, held since 2021. The certifying body and the scope of certification are stated on the product packaging and certificate, which we will provide on request. Please note that recognition of halal certification differs between countries and certification bodies, and a certificate issued by one body is not a warranty of recognition by another body or authority. "Cell Booster" is a product name, not a description of biological action.

4. Orders

Your order is an offer to buy. Our order confirmation email acknowledges receipt of your offer but is not acceptance. A contract is formed only when we dispatch the goods. We may accept or decline any order at our discretion before dispatch, including for suspected fraud, pricing or stock errors, quantity limits, or a destination we cannot serve (see sections 7 and 9). If we decline or cancel an unshipped order, we will refund it in full.

Orders are for personal use only, not for resale or commercial import. We may limit quantities per customer, per address, or per destination, and may split, reduce, or cancel orders that exceed a destination's personal import allowance.

5. Prices, currency, and payment

Prices are shown, and you are charged, in the currency you select at checkout. That currency is the currency of your contract. Your card issuer may apply its own conversion or cross-border fees, which are not within our control and are not refundable by us. Refunds, where due, are issued in the currency of the original payment; we are not responsible for exchange-rate movement between payment and refund.

Prices may change at any time. The price shown at the time of your order applies to that order. We do not offer price protection or retroactive discounts.

If a price on the store is obviously wrong because of a typographical, system, or currency-conversion error, we may cancel any order placed at that price, even after payment authorisation, and will refund the full amount paid.

6. Import duties, taxes, and fees

We ship from Japan. Unless the checkout expressly states that duties and import taxes are collected in your order total, orders are shipped on a Delivered Duties Unpaid (DDU) basis: you are the importer of record for your order, and you are responsible for all import duty, customs fees, import VAT or GST, and any clearance, brokerage, or disbursement fee charged in the destination country.

• Free shipping is not free import. Free shipping offers cover outbound freight only. They never cover import duty, taxes, or carrier clearance fees.
• United States. The US duty-free "de minimis" exemption for low-value parcels is suspended. Every order shipped to the US may be assessed import duty at the rate applicable to the product's tariff classification under current US trade measures, plus any carrier processing fee, regardless of order value.
• Carrier fees. Carriers charge their own customs clearance or disbursement fee on arrival in addition to the duty itself. These fees are set by the carrier, not by us.
• Import charges are not refundable by us. Duty, taxes, and fees paid to customs authorities or carriers cannot be refunded by us in any circumstance, including returns.

Where our checkout does collect taxes or duties for your destination, the amount is shown before you pay and no further duty should ordinarily be due on arrival.

7. Shipping and delivery

We dispatch from Japan within 3 business days of your order unless the product page states otherwise. If we cannot dispatch within the stated window, we will email you with a revised date and offer you the choice of waiting or cancelling for a full and prompt refund.

Transit-time estimates shown at checkout or on the store are estimates only, not guarantees. International transit is affected by customs clearance, carrier workload, weather, strikes, and other events outside our control, and we are not liable for delay caused by such events. All orders are shipped with tracking.

Our serum is a non-flammable, water-based cosmetic, shipped in leak-proof retail packaging and accurately declared to carriers and customs. We may decline shipping routes or destinations that prohibit or restrict liquid cosmetics.

We ship only to destinations where our product may lawfully be sold and imported. The list of destinations we serve may change without notice. If your destination becomes unserviceable after you order but before dispatch, we will cancel and refund your order in full.

8. Risk and title

Risk in the goods passes to you when the goods are delivered to your address. Title passes when we receive full payment.

If you direct delivery to a freight forwarder, parcel-forwarding service, or any carrier that you nominated and we did not offer, risk passes to you when the goods are delivered to that party, and we have no responsibility for the onward journey.

9. Failed, refused, and undeliverable deliveries

You are responsible for entering a complete and correct delivery address. Where a parcel is delayed, returned, or lost because of an address error you made, any reshipment or address-correction cost is yours, and any refund due will be net of those costs.

• If you refuse to pay import charges and the parcel is abandoned, destroyed, or otherwise disposed of by customs, no refund is due, and any disposal or storage cost charged to us becomes payable by you.
• If a parcel is refused or left unclaimed and is returned to Japan, we will refund the product price only, minus the outbound shipping cost we incurred, the return shipping charged to us, and any duties, taxes, or fees we cannot recover. If these deductions exceed the amount you paid, no refund is due.
• Reshipment of a returned parcel is available only on prepayment of new shipping and any new import charges.
• Seizure by authorities. We are not liable where goods are seized, held, or destroyed by customs or another authority, except where this was caused by our own documentation error, in which case our liability is limited to the price of the product.

10. Parcels lost or damaged in transit

A parcel is treated as lost when the carrier confirms loss, or when tracking shows no movement for 20 business days. Contact us within 30 days of the estimated delivery date; for claims made later we may be unable to help, because carrier claim windows will have closed. For a confirmed lost parcel we will, at our choice, send a replacement or refund your order in full.

If your order arrives damaged or leaking, tell us within 72 hours of delivery at halal@snova.ne.jp with photos of the product, the inner packaging, and the outer box. We will replace the damaged item or refund it. You will not be asked to ship a damaged item back to Japan.

Our recovery for transit loss is limited to the compensation paid by the carrier, and our liability to you for transit loss is limited to replacement or refund of your order as set out above.

11. Returns and refunds

We do not offer a satisfaction or money-back guarantee, and we do not accept change-of-mind returns. Please review the product information, ingredient list, and health notices in section 2 before ordering. In place of a guarantee, our team will help you get the most from the product: contact us within 35 days of delivery for usage support.

Opened product cannot be returned. For hygiene and safety reasons, a bottle whose seal has been broken or that has been opened after delivery cannot be returned or refunded, except where it arrived damaged or faulty (section 10) or where your local law requires otherwise.

If you are a consumer in the EU, EEA, or UK, you have the right to withdraw from your purchase within 14 days of delivery without giving a reason. To exercise it, email halal@snova.ne.jp with a clear statement of withdrawal within the 14 days. This right does not apply to a product that has been unsealed after delivery, because it is a sealed cosmetic that cannot be returned once opened for health and hygiene reasons. You bear the direct cost of returning the goods to our address in Japan; as a guide, tracked international return shipping to Japan typically costs between 20 and 60 US dollars depending on the country. We will refund the price paid, plus standard outbound delivery where charged (capped at our least expensive delivery option), within 14 days of receiving the goods back or proof of their return, using your original payment method.

Bundles. Multi-bottle bundles are priced as a set. A bundle is eligible for a withdrawal refund only when returned complete, with every bottle unopened and sealed.

Faulty goods. If your product is faulty, damaged on arrival, or not what you ordered, section 10 applies and we will make it right at no cost to you.

Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies them. For a major failure you are entitled to a refund or replacement and compensation for other reasonably foreseeable loss; for a failure that is not a major failure, we may choose to replace the product or refund the price.

Refund mechanics. All refunds go to the original payment method, in the original currency. We do not refund to a different card, account, or person.

12. Refill waitlist

The "pre-enroll for 15% off future refills" option is a free email waitlist, nothing more. Joining it does not create a subscription. No payment method is collected, nothing is charged today or later, and nothing renews. When refills launch, we will email you a 15% discount link, and you alone decide whether to use it. The offer may be modified or withdrawn before launch. You can leave the waitlist at any time via the unsubscribe link in any waitlist email.

13. Auto-refill subscriptions (applies only if you enroll in the future)

This section applies only if and when we launch an auto-refill plan and you affirmatively enroll in it. Joining the refill waitlist (section 12) does not enroll you and does not authorise any charge.

If you enroll in an auto-refill plan:

• Before we collect billing information, we will disclose the recurring amount, the billing frequency, the fact that the plan renews automatically until you cancel, the date of each renewal, and exactly how to cancel. Your consent to the recurring charge will be captured separately from your agreement to these Terms, and we keep a record of it.
• Cancelling is as easy as joining. You can cancel online in your customer account at any time without contacting support, or by emailing halal@snova.ne.jp. Cancellation takes effect for any renewal not yet billed.
• Reminders. We will email you 3 to 7 days before every renewal charge, stating the amount, the date, and a cancellation link.
• Price changes. We will give you clear advance notice of any change to the plan price or terms before it takes effect, together with the right to cancel first, and where your local law requires it we will obtain your renewed consent before charging a higher amount.
• Cut-off. Cancellations made after a renewal order has been billed and passed to fulfilment do not stop that shipment. A refill that has already been dispatched is treated as a normal order under sections 6 to 11 and is not refundable as a cancellation.
• Renewals are charged at the then-current non-promotional plan price unless we state otherwise. If a renewal payment fails, we may retry it for up to 14 days and will suspend, not silently extend, the plan if payment cannot be collected.

14. Reviews and content you submit

If you submit a review, photo, or other content, you grant us a worldwide, royalty-free, perpetual, non-exclusive, sublicensable licence to use it in connection with the store and our marketing, and you confirm the content is your own and reflects your genuine experience.

We publish genuine reviews, positive and negative, and moderate only content that is abusive, unlawful, or off-topic. If we ever provide a free product or other incentive in connection with a review, the incentive is never conditional on the review being positive, and the review must disclose it. Anyone connected to SNOVA who reviews our products must disclose that relationship.

15. Intellectual property and acceptable use

The SNOVA name, logo, product design, store content, copy, and imagery belong to us or our licensors. You may view and use the store for personal shopping. You may not scrape the store, reuse our imagery or copy in marketplace or resale listings, or use our trademarks, without our written permission.

16. Disclaimer of warranties

The store and our products are provided "as is" and "as available". To the fullest extent permitted by applicable law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose, and we do not warrant that product descriptions or other store content are error-free, or that the appearance of products will exactly match what you see on your screen. This section does not limit the statutory rights described in sections 1, 11, and 17, and some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you.

17. Limitation of liability

To the fullest extent permitted by applicable law: we are not liable for indirect, incidental, special, punitive, or consequential loss, or loss of profit; and our total aggregate liability arising out of or in connection with an order is limited to the amount you actually paid for that order.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for intentional misconduct or gross negligence, for product liability claims that cannot be excluded by law, or for any statutory consumer right that cannot be waived.

Where permitted by your local law, any claim arising out of an order must be brought within one year of the event giving rise to it.

18. Your responsibilities

You agree to compensate us for losses and claims caused by your misuse of the product contrary to its instructions and the health notices in section 2, your resale or redistribution of the product, or your material breach of these Terms. This section does not apply to any claim arising from our own fault.

19. Payment disputes

If anything is wrong with your order, contact us at halal@snova.ne.jp before raising a dispute with your card issuer or payment provider, and give us a reasonable opportunity to fix it. We respond to every support message. Raising a chargeback on an order that tracking shows as delivered, without first contacting us, is a breach of these Terms, and we may decline future orders from customers who do so. We retain order, acceptance, delivery, and correspondence records and will submit them as evidence in any payment dispute.

20. Events outside our control

We are not responsible for failure or delay in performing our obligations caused by events outside our reasonable control, including customs holds and inspections, border or postal service closures or suspensions, carrier failure or insolvency, strikes and labour disputes, epidemics, natural disasters, government action, war, or cyber incidents affecting our systems or suppliers. Our obligations are suspended while such an event continues. If an event prevents dispatch of your order for more than 30 days, either of us may cancel the order and we will refund everything you paid for the undelivered goods.

21. Governing law and disputes

These Terms, and any order placed under them, are governed by and construed in accordance with the laws of Japan. The Tokyo District Court has exclusive jurisdiction in the first instance over disputes arising from these Terms or your order.

However, if you are a consumer, this section does not deprive you of the protection of the mandatory consumer laws of the country where you live, and where that law gives you the right, you may bring proceedings in the courts of your own country. Before any formal dispute, we ask that you contact us; almost every problem can be fixed by email.

22. Notice for customers in Japan (特定商取引法)

Seller: HALAL SNOVA (SNOVA by Ginza Salon). Address: Meiwa 2-19-33, Yotsukaido-shi, Chiba 284-0043, Japan. Contact: halal@snova.ne.jp. Price: as displayed at checkout, inclusive of consumption tax for Japanese orders; shipping and any payment fees as shown before payment. Payment: credit card and the methods shown at checkout, charged at the time of order. Delivery: dispatched within 3 business days of the order unless stated otherwise. 返品特約 (return special terms): returns for customer convenience are not accepted; unopened and opened products alike cannot be returned except as set out in sections 10 and 11 above (defective, damaged, or mis-shipped items are replaced or refunded at our cost). This displayed policy applies in place of the default 8-day return rule under the Act on Specified Commercial Transactions.

23. General

If any provision of these Terms is found invalid or unenforceable, it will be read down to the minimum extent necessary, and the remainder of the Terms continue in force. Our not enforcing a provision is not a waiver of it. These Terms and the policies they reference are the entire agreement between us for your order. We may assign our rights under these Terms to a successor of our business; you may not assign yours without our consent. These Terms are drafted in English; any translation is provided for convenience only and the English text governs to the extent your local law allows.

We may update these Terms from time to time. Changes apply to orders placed after the change is posted, never retroactively. If you are enrolled in a subscription (section 13), we will give you advance notice of material changes and the right to cancel before they apply to you.

Questions: halal@snova.ne.jp